Grevance Redressal Policy For Staffs

  1. Click here to view/Download Staff's Grievance Redressal Policy Document

Brief explanation:

Step 1:- We have Grievance Redressal Cell which handles the grievance of staffs over phone (There is a Toll Free no. 18004191114)

Step 2:- After receiving the grievance from staff, Grievance Redressal Cell allots them a ticket number for further reference and then the same is escalated to concerned Department/Business Unit Head through the email.

Step 3:- The Department/Business Unit Head has to ensure that the grievance has been resolved within 14 working days from the date when they receive the grievance.

Step 4:- After receiving the mail from Department/Business Unit Head, Grievance Redressal Cell revert back to the staff Within 24 Hrs to cross check with Staff to close the ticket no.