Grievances Action Report

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Cashpor Micro Credit
Action taken on Grievances
                                  South Zone                                      North Zone
Type of Grievances Ballia Mirzapur Buxar Mughalsarai Bhabhua Rohtas Sonebharda  Azamgarh Gorakhpur Kushinagar Saran Siwan Jaunpur Total
(A) Credit and Credit Life Insurance Related :                          
1 Misbehavior/Use of disrespectful language with client          -               -             -              -             -               2           -         -                -             -             -             -               2
2 Harsh recovery methord harrassment during recovery          -               -             -              -             -              -             -         -                -             -             -             -             -  
3 Complaint about bribery for loan disbursment          -               -             -              -             -              -             -         -                -             -             -             -             -  
4 Cheating/Embezzlement of disbursement/Collection amount          -               -             -              -             -              -             -         -                -             -             -             -             -  
5 Other fraud/Cheating with client          -               -             -              -             -              -             -         -                -             -             -             -             -  
6 Sexsual Harrassment          -               -             -              -             -              -             -         -                -             -             -             -             -  
7 Undue delay in taking loan proposal/disbursment          -               -             -              -             -              -             -         -                -             -             -             -             -  
8 Counterfeited currency in loan disbursment          -               -             -              -             -              -             -         -                -             -             -             -             -  
9 Complain about non payment of claim amount/Unreasonable delay in payment of claim amount           1             -              1             1           -              -             -         -                 3           -             -              1             7
10 Non insurance/Failure in timely insurance of client          -               -             -               1           -              -              1       -                -             -             -             -               2
  Total (A)           1              1             2           -               2            1       -                 3           -             -              1           11
(B) Saving Related:                          
1 Unreasonable delay /denial of service          -               -             -              -             -              -             -         -                -             -             -             -             -  
2 Cheating /Fraud  by staff in saving transaction          -               -             -               1           -              -             -         -                -             -             -             -               1
3 Mismatch in transaction record with okekey booklet and e-money balance          -               -             -              -             -              -             -         -                -             -             -             -             -  
  Total (B)          -               -             -               1           -              -                    -             -             -             -               1
Grand Total (A+B)           1             -              1             3           -               2            1                 3           -             -              1           12