Grevance Redresaal Policy For Clients

  1. Click here to view/Download Client’s Grievance Redressal Policy Document

  2. Clieck Here to view latest Client Grievance Redressal Report.

Brief explanation:

Step 1:- We have a Grievance Redressal Cell which handles the grievance of clients over phone (There is a Toll Free no. 18004191114)

Step 2:- After receiving the grievance from client, Grievance Redressal Cell allots them a ticket number for further reference and then the same is escalated to concerned operational officer through the email.

Step 3:- The business unit heads has to ensure that the grievance has been resolved within 14 working days from the date when they receive the grievance.

Step 4:- After receiving the mail from concenred business unit, Grievance Redressal Cell reverts back to the client Within 24 Hrs to cross check with clients to close the ticket no.